Customer Policy

1. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.

2. All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING, DAMAGE OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and company will not accept any responsibility for it.

3. Company shall not be held responsible for any buttons, hooks, beads, trimings, accessories, zip,stone, tikies,ornaments/ jewellery fittings on the garment.

4. Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.

5. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles delivery has been accepted

6. Customer has to pay the entire amount after successful delivery of order.

7. Customer will be charged 1.5 times the amount of regular order for any express delivery.

8. Due to some uncontrollable circumstances, if the delivery becomes late, the customer is not entitled for any compensation or reduction in the charges.

9. In case of any loss or damage Company can reimburse up to a maximum of 5 times of its processing (laundry / dryclean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer. Garment will get remain with us.

10. The Service and Tariff is subject to change without notice.