Terms & Condition
These Terms and Conditions apply to Blue Hanger and all granted franchisee stores. By placing an order or using our services, you confirm that you have read, understood, and agree to the terms listed below.
1. At Blue Hanger and its granted franchisee stores, all garments/linen or any fabrics are handled with the greatest care. Because of the condition of some articles or non-visible defects in their material, there is a possibility of discolouring, shrinkage, or damage. Such garments are accepted for cleaning at the owner’s risk and Blue Hanger and its granted franchisee stores will not accept responsibility for it.
2. Blue Hanger and its granted franchisee stores will use reasonable efforts to ensure that washing, drying, and folding services are maintained at a high level of quality.
3. Blue Hanger and its granted franchisee stores, due to time constraints, do not read manufacturer care labels and are not responsible for garments labelled “hand wash only” or “dry clean only” or any similar instructions.
4. Blue Hanger and its granted franchisee stores accept no liability for “special care” and delicate items that require special attention to be cleaned.
5. Blue Hanger and its granted franchisee stores accept no liability for items whose loose color may transfer, including when color from one part of the garment moves to another part.
6. Blue Hanger and its granted franchisee stores are not responsible for any article left beyond 30 days. After this period, any discount given at pickup is removed and storage fees of 12% per month on the total invoice amount apply. Articles not claimed within three months will be handled appropriately and may be sold to recover billed charges.
7. Blue Hanger and its granted franchisee stores reserve the right to refuse cleaning any garment.
8. Removal of stains is part of the process, but complete removal cannot be guaranteed and will be processed at the customer’s risk.
9. Blue Hanger and its granted franchisee stores are not responsible for loss of or damage to any personal or non-cleanable items left in an article, such as money, jewellery, or anything else.
10. If a customer cannot accept the loss or damage of any garment, please do not leave it with us.
11. In case of any loss or damage, Blue Hanger and its granted franchisee stores can reimburse up to a maximum of three (3) times the processing (laundry/dry-clean) cost, only if the customer can produce the bills. Compensation, if any, will be provided in the form of services only and no cash will be given.
12. Customers are requested to count the articles at delivery and inform the delivery personnel of any missing articles. Blue Hanger and its granted franchisee stores will not be responsible for claims after delivery is accepted or after one hour of delivery.
13. Blue Hanger and its granted franchisee stores provide a warranty of 2 days from the date of delivery for quality-related issues with washing or dry-cleaning (only if the article has not been used after service). Claims after this time are not entertained.
14. Customers might receive regular transactional or marketing updates (calls/SMS/email/app notifications). To stop them, a request must be registered with the Customer Care Department of Blue Hanger and its granted franchisee stores.
15. Blue Hanger and its granted franchisee stores shall not be held responsible for any ornaments or jewellery fittings on the garment.
16. Customers must examine articles for damage at the time of delivery and notify issues immediately. Blue Hanger and its granted franchisee stores are not responsible for claims afterwards.
17. Any loss/damage/delay due to force majeure conditions does not entitle the customer to compensation or reduced charges.
18. Blue Hanger and its granted franchisee stores accept no liability for loss or damage arising due to fire, burglary, or other unforeseen causes beyond our control.
19. Some processes or items may require additional time to process. No deduction on billed amounts or claims can be initiated for delays.
20. Tariffs for designer wear will be decided case by case depending on garment complexity; pricing is communicated after examination by an expert at the processing center.
21. Blue Hanger and its granted franchisee stores are not responsible for any damage during cleaning of fabric or removal of stains; this is entirely at the customer’s risk.
22. Customer acknowledgement and acceptance of terms: It is the sole responsibility of the customer to read, understand, and agree to all Terms and Conditions of this Blue Hanger franchise outlet prior to placing any order. If the customer does not agree to any terms, the garments (order) must be withdrawn and collected within two hours from placing the order. Failure to do so is deemed full, final, and unconditional acceptance of all Terms and Conditions, which then apply without exception.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: bluehangerlaundry@gmail.com
Phone: +91 74330 55599
Website: bluehanger.in
Address: Shaligram Prime, side road, 77, nr. Marigold Circle, South Bopal, Ahmedabad, Gujarat 380058